Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at myavidstore@halo.com

Shipping and Returns

Transit time depends on your location and the shipping method you select. Most "Economy" shipments take between 2-6 days to arrive. Our warehouse is located in Orange County, CA. Economy transit times to the East Coast are 4-6 days. "Expedited" shipping methods are either 1-day or 2-days, depending on the selected method. 

We use 3rd party shipping carriers like UPS or US Postal Service for all of our shipments. As a result we can't guarantee transit times. Once a package is in transit, it is no longer the responsibility of the MyAVIDStore.

We do not guarantee that any orders will ship on the same day they're placed. However, orders placed before 12:00 PM (PST) may ship same day. If you're concerned about when your package will ship, please contact Customer Service prior to placing your order.

We offer free Economy shipping on orders over $200. The order must total $200 before taxes and shipping are applied. Some exclusions apply.

If you aren't pleased with your purchase, we are happy to accept returns. A refund for the cost of the item(s) will be issued once the return is received. Customized and Made To Order items are excluded from this return policy (see EXCLUSIONS).

RETURN AUTHORIZATION

Using the information below, contact customer service to obtain a Return Authorization number (i.e. RA# 1234). We ask that you clearly write the RA # on the outside of the package.


AMOUNT OF TIME TO COMPLETE A RETURN

For a full refund on your credit card, the return must be received within 30 days after the date it was originally shipped. After 30 days, a full refund will be provided using store credit. After 45 days from the date of the order, no refund will be provided. If a return arrives more than 45 days after the ship date and you wish to have it returned, MyAVIDStore will not pay return shipping costs if you wish to receive the items again.

RETURN CONDITION

Product(s) must be in unused, sellable condition. Items that are not in brand new condition will be returned to the customer at their cost.

RESTOCKING FEE

Returns that value $100.00 or more will incur a 5% restocking fee charged upon receipt of goods.

SHIPPING CHARGES

If the reason for return or exchange was anything other than product defects or inaccuracies in the contents of your order, MyAVIDStore will not pay any transit cost.

EXCLUSIONS

We DO NOT accept returns or exchanges of Made To Order or otherwise Customized Products unless your products were delivered with a manufacturing or decoration defect. If there is a problem with your custom order, please contact us within 7 business days after receiving it to discuss options.

RETURNING INSTRUCTIONS

All return packages must be prepaid and in the original packaging. Address your return to:

MyAVIDStore
811 South Grand Ave
Santa Ana, CA 92705

If you need more information, please contact Customer Service

Email: myavidstore@halo.com
Phone: 1.866.650.8422 

LOCATIONS

We ship to all countries accessible via United States Postal Service and/or UPS.

COST

Cost for international shipping varies by location and package weight. Please contact customer service for more information prior to placing your order. If place an order you will be contact by customer service with a quote. If you do not pay the shipping cost that was quoted within 30-days, your order will be canceled and the total payment amount refunded. 

PAYMENTS

We accept many different currencies, but all prices on the website are in USD.



 

Order Status

Click here or on the Account link at the top of the page. Once logged in, you'll have access to tools related to your Account and past Orders. 

Please contact customer service for further assistance by clicking HERE . MyAVIDStore will replace any missing or incorrect items free of charge.

Production time varies from product to product. Other factors like transit times, and production delays can affect timing as well. In general, most orders take about 2 weeks. Expect increased production times during peak months (September-December and April-June). For more specific information, please contact Customer Service. 

My Account

Having an activated account is important for order history and tax exemption purposes. Follow this link, My Account, and select "Create Account." The website will send you a confirmation email to activate your Account. Follow the easy steps to activate.  

Prior to placing your first order, please submit your tax exemption certificate via this form - PO and Tax Form Upload. Our Customer Service team will create a new account, or grant your existing one, with a tax exempt setting. After that, just login prior to placing an order and you will not be charged tax. 

What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.myavidstore.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2021.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent
By using our site, you consent to our privacy policy. 

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

The staff discount does not apply to the following: wholesale custom items, Made To Order embroidered or printed items, or sale-priced items, Additionally, MyAVIDStore reserves the right to restrict the Staff Discount on any items.

You are given a staff discounted account during your onboarding process. Please activate the account as soon as you receive the link to do so. If logged in correctly, the discount will apply automatically at checkout. 

Sales tax is required in all 50 states for all non-exempt individuals. If the organization making the purchase is tax exempt, please submit your tax exemption certificate using the upload form here - PO and Tax Form Upload. Once updated all of your qualified purchases will be tax exempt. 

Click the ACCOUNT link at the top of any page. You can access past order records once logged in.

First, verify the spelling of the code. If you're still having difficulty, please contact customer service. 

Please note - certain codes can't be used in conjunction with each other, and if you're entering an expired code, MyAVIDStore will not honor the discount. 

Buyer's Guide

You can purchase electronic Gift Cards here: MYAVIDSTORE E-GIFT CARD . Redeeming a gift card is easy! As long as there's a balance on the card, you can enter it in the "Gift card or discount code box" during the checkout process.

Thanks for visiting our page!