Help and FAQs

Order Status

• Where can I check order status and tracking?
• My order hasn't arrived.
• Something is missing or incorrect in my shipment.

My Account

• How do I create an account?
• I forgot my password.

Shipping and Returns

• How long will it take to ship my order?
• I need to return something. What's your policy?
• What is your free shipping offer?

International Shipping

• Do you ship to my country?
• What are my payment choices?
• What are my International shipping charges?

Guarantees

• Privacy Policy
• Security

Pricing and Billing

• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• Paying by ACH, Check, PO, Revolving Credit Card or other method.
• Do I have to pay sales tax?
• Does my the employee discount apply to all items?
• How do I receive my staff/committee discount?

Buyer's Guide

• How do I buy/redeem a gift certificate?
• How do I find a product?
• How do I use a coupon?

Additional Support

• Shipping update and our response to COVID-19